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| Blogs > community > AFF Headquarters |
New Main Page is Live
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Hi, I wasn't sure where to post this, and I figure my question is related to the new homepage, so here goes: Why did you remove the "My Friends" option from under the "My Stuff" heading? I use "My Stuff" much more than the home page. It has been a very long time since I have used the home page, and now I don't like the set up, so I try to avoid going to it. Thanks. Wet 
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I see you aren't listening... Can you please set the "Activities" to bear some relation to my matches - you boast that it allows me to keep up with the activities of my matches but it does not. My matches do not include women several thousand miles form me! Can you also please do something about the extent of the activities listed - I don't want the feature at all but I really see no point in having endless entries for me to scroll through all on the same page. I don't want to see ANY activities on my homepage. I certainly don't want to see an endless scrawl of women thousands of miles away posting photos! And while you're at it, could you please enlarge the email box. Just take a look at the advice you give men when sending emails - people appreciate more than a single liner. The way emails are now set up the whole construct looks like chat. You might think that's clever, actually it's rubbish.
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I am not a fan of the updated new page. Too much latest activity stuff. I don't care what men are doing half way around the world.
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regarding the new mail message center, imagine how i felt when i responded to someones email thought they responded back responded to that and again and REALIZED i was carrying on a conversation with myself..what i thought was a reply was an old message from months ago    je ne regrette rien
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regarding the new mail message center, imagine how i felt when i responded to someones email thought they responded back responded to that and again and REALIZED i was carrying on a conversation with myself..what i thought was a reply was an old message from months ago
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This AdultFriendFinder is "listening" blog is such a joke. You just continue to roll out new features that have bugs in them and are something you come up with in your offices to (as the lady said above) ram down our throats, all the while continue to charge for this crap. Thew new homepage is sluggish and loads certain features very slowly. DO NOT tell me to call tech support or email them. They always tell me they tested the problem I am stating and cannot duplicate it on their end. OF COURSE THEY CANNOT!!! If it were not for the pics and vids and a few nice members, I would leave this place tomorrow. If anyone knows of anything better out there, do not hesitate to email me...because in case you didn't know it.....AdultFriendFinder IS NOT LISTENING TO ANYTHING!!!!!
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2/7/2013 10:42 pm |
Had a very frustrating conversation with your phone support people. 1. First off, it's clear you don't give a damn about your 'customers' when you demand to know their password as verification. That's one of the 'holiest of holys' and goes against every rule security experts expound. Perhaps I'll change mine to "AdultFriendFinder support are dumbasses" to get their attention. If you refuse, they literally say "than I cannot help you".....really sad and pathetic. Makes me wonder if this is where so many hijacked sites come from. 2. I passed along my thoughts of the new mail and homepage. I wont get into it other than to say it's similar to what everyone here has already said. It's a pathetic moved that alienates more customers than not. It's also extremely poor design. What get's me, and what I want everyone to know and understand. In response to my comments the 'customer service' rep for AdultFriendFinder said "Either take it or leave it, it's your choice"........they must be inundated with complaints, but management has painted themselves into a corner. 3. I've also been a victim of unethical billing practices. I turned all my auto-bill choices to off, yet a few weeks ago I was billed anyways. The cs manager tried to say it had been turned back on for the billing, than was turned off again today. Impossible, since I hadn't been in the settings. Makes me wonder who's in charge of billing. In the end this site hasn't changed. It's 'get your cash by any means necessary'. Perhaps I should take a cue from my bank, who labels AdultFriendFinder as an escort site. Sure are plenty of them here, but at least there's some please in getting screwed by them!
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Damnimbi hit the nail on the head above. The CS personnel basically tell you to like it or leave it. They are all inept in their jobs, this blog is a big joke.
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We can't shut off the fukin' drop down "change is good" thingy and it freezes our computer! As for the shoving the change down our throats again...it's like suggesting to my wife that we try anal sex, and then just shove it in her ass without lube!!! We are tired of this treatment every few months! Don't be afraid of living, Fear instead never having lived!
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The thing is, the term "old version" is used for the current version which is very very new, and in fact a "new version" compared to a few years ago. Nearly all users objected to the changes then, because the true old version was far better. Everything used to be at one's fingertips. They threw it out and gave us the current useless "new version". I honestly did not think it could get any worse. Now, they are throwing out the current new version and giving us a newer new version, much worse than the current new one, with absolutely nothing useful on the home page. The main feature is the area called Activity. Who cares about people who viewed your profile who hold no interest to you? The list does not even explain what the activity is. LAME LAME LAME. This is newer new version is just shit. When I talk to guys my age, and I explain this site positive features, they just look at me and say, but what in it is useful? They say it sounds like a porn site that doesn't cater to meeting their objective of meeting someone. They are appalled anyone has to pay to send msgs. They want to view cams and chat without being blocked or banned for no reason other than the cam performer seeks a private conversation. My friends are right. The current and newer home page is all about pointless stuff. They don't care about blogs if they can't email freely; they don't care about chat (which barely works) if they can't view the profile; they don't want to go on cam, if others constantly black them from viewing their cam. Other sites have mastered the ability to chat without freezing, allowing 100% free emails, allowing open access to view and chat on all cams freely, and the ability to do all of this without taking up all of the monitor real estate. I believe the staff is on some hallucinogenics in their thought process with their incessant new versions of the home page. This newer new version will be forced on us while it's still in alpha phase of development, just like all previous changes. That means, we will suffer with bugs and changes as weeks and months go by. That's an unprofessional way of running a web site. I stopped paying for a membership when they rolled out the current new version. There's nothing on it for me. The site seems to favor non-paying members anyway. If you pay, everyone bans ya from their cam. No start up cam sites work on a premise that banning people is a good idea. So, why AdultFriendFinder keeps letting cam performers ban everyone, when the cam performer is a freeloader (like I am currently) is not rational. As a freeloader, I can see and get everything I seek on this site now. No reason to pay, and particularly no reason to pay for things I get screwed over on, anyway. AdultFriendFinder lets certain people use as much email as they want. While others have to pay for membership. Why should anyone pay? Just create a new account in the demographic that get it for free. Hence, the reason there are so many fakes on the site. No reason to pay for a site like this, when they punish those who pay and reward those who don't. The site auto bans people from chat who give out "contact" information, according to everyone I've talked with at customer service. They cite the Terms of Use. There are numerous problems with that, legally. First of all, they do not define contact information. Contact information in IT is information that allows someone to make contact. CONTACT is not a phone number or an email address; those only lead to methods of virtual conversation, not contact. Contact information is a home address which allows someone to show up and make contact (touch, physically connect). Second, contrary to customer service, their Terms of Use does not say contact information is a violation. The TOU gives actual specifics that are a violation. Third, the specifics in the TOU are only a violation for the profile, not anywhere else. So, why do they ban for giving out an email or a phone num? Who knows, except to knuckle down on paying members. It's an abuse of their contract with paying members. Again, another reason not to pay.
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2/13/2013 6:57 pm |
One thing I think that I, and most others agree with you on is: When the site pushes changes before they are perfected, every paying member has a right to complain. For the cost of this site, paying members should expect to receive a trouble free experience. It's not just that paid members should have a say. They should also be free from having primary options (email) change without notice or option of returning to the prior version. In the email case, there was no advance notice. The 'new' version was demoed, with nothing but negative feedback throughout the site. Forcing 'paid' users to accept a gimped email client with fewer options, limited use, and losing things such as email saved to folders and 'message titles' is unforgivable. The only reason I can come up with for the forced change, is that the designer is in management and was able to impose his will. I see they're trying to stay away from the same 'instant/unexpected' change by giving users a one month warning....sadly we now have to deal with the damn pop down tab every single main page view. Forcing users into gimped options is wrong. Many of these users paid ahead for specific options and usability. I didn't pay for the gimped email client, or the mess of a new front page. Yet part of my membership fees has been with this experience. To make matters worse, any complaint has been met two responses... 1. "Sorry, but there is no going back", and 2. "Take it or leave it". I'm likely going to leave it, and have my account deleted. I have no patience or respect for those that don't offer at least a semblance of respect for their customers. It's simple......we pay you, fund your paycheck, and give you the opportunity to run a business. It's bad enough to ignore popular consensus, but the 'take it or leave it' line is the last straw (all from some outsourced cs agent living 4,000 miles away from the home office). I was on AdultFriendFinder near the beginning, in 1989. You think they would have learned by now......
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You nailed it on the head. There is nothing useful among the things you list for the positive aspects of the new home page. NOTHING. The version you called, "classic version" in other posts, was and still remains the version you should strive to attain. All of the iterations of the home page since 2010, are destroying any reason to pay to be on this site. Quote: "Search, What's Hot, and Live Action are consolidated into tabs at the top of the screen" Response: I never search what's hot because you still have bugs in the search. Since 2010 when you retired the "classic version", your searches don't follow the "cupid" preferences. So, why would I want to search on "what's hot" based on anyone's view of "hot" than my own? Live action was moderately useful, even though it did not follow cupid criteria, about 1 in 10 of the listed cams did meet my cupid criteria. Now, you relegate that to the same garbage in "what's hot". Wow. Worthless change. The programmers would spend their time more productively if they just sat and read plato. Snapshot: You provide a snapshot of the new home page. Response: The area called Activity (or latest of Activity) is bizarre. Honestly, what is it? It is nothing I would ever care about. The garbage in it can't be filtered out. It is relegated to the most prominent area of the home page, yet it is junk. Who cares about any of that? The obvious answer is, NOBODY. Quote: "with links to your blogs, groups, and other community activities (including a feed) at the bottom." Response: The very very bottom of the page is probably where they belong. Frankly, I no longer care about blogs or groups or such time wasting stuff that don't relate to me. More importantly, it is not at the bottom, it's on the side. If the management thinks of it as "at the bottom", why put it on the site at all? It is a stupid and horrible management of a site to put anything of everyday value at the bottom. The bottom is where you put least often used (non every day value) links, such as Terms of Use and Phone Numbers for communication to Customer Support, etc. Frankly, I cannot grasp the need of the area called Community on the right side of Activity. It has Active Groups, Active Blogs and Magazine. They have no value added to them, such as my own preferences. As they stand, they waste space on the page. The areas of My Blogs and My Groups are on the left side. That might be appropriate. However, why cut off My Groups after 5? You extend the "Activity" garbage forever and ever and ever. Suggestions: 1) Remove the whole section called Latest Activity from the page. It is a waste of space. Put a link for this in the top menu, or a drop down which lists 5 most recent of each category (viewed, msg'd, hotlisted, flirted) 2) Extend My Blogs and My Groups on the left to full lists. Provide links for full pages for each of these. 3) Rename Friends link, to be My Friends link, and move it from below Videos, to be at the bottom of My Lists, on the left above My Blogs, and list the 12 most recent friends online with very tiny pic thumbnails. Keep the total count as you have now. Provide indicator icons of their chat status and cam status and a text color change if they're online. Provide a link to open a full page of these. 4) Rename Online Matches to be Matches. Use a text color below their name to indicate online or offline. Fix Online Matches so they are ONLY real matches, and not anyone who does not match the cupid settings. Right now, I rarely get anyone who matches my cupid settings in the "matches". If 12 online matches cannot be found, round out the list of 12 with offline matches. A link to full pages of Online Matches and Offline Matches should be evident. 5) Rename "Members Near Me", and "New Members" (members on a porn site sounds like genitalia), to be Matches Near Me and Site New Matches. 6) My Favorite Cams - below Online Matches, put a new section called My Favorite Cams (create this as a new item - independent of "friends"). A person should be able to "favorite" a person on cam (one sided action), and not friend them (mutually agreed two sided action). Put a link to a full page of these. 7) Next put My Friends Cams - Below My Favorite Cams, put a section called My Friends Cams. List as many as 12 of them which are online. Provide a link to open a full page of this.  Next My Matched Cams - Below My Friends Cams list 12 cams which match your cam preferences just like they do on the Instant Msgr. Provide a link with it, so someone can open a page with all of the matches, sortable by age, distance, name. This would be a new additional way to view what someone gets with the IM link. 9) Allow users to customize their page so they can oder the sequence of the Matches, Friends Cams, Online Cams, etc. If someone really only wants to see Online Cams on top/first, they should be able to select that the order and have that. 10) Everyone on cam should have a statistic of how many people they have Kicked or Blocked. Kicking should be added for single cam session only. Block should be a ban that is justified with real evidence, screen capture pic or something solid. Eliminate the easy ability for someone to Kick or Block viewer from their cam. If they are a non-paying user of the site, they should not be able to kick anyone. Paying or non paying users should have a form to fill out to identify real abuse and the text of the abuse be verified with a screen capture of the text. If they are a paying member, they should have a slightly more simple version called "Kicking" someone from their cam, but it should only last for that session and be done after they fill out a simple form to explain why. The number of kicks should be limited per day and month based on their membership status. Kicking should have a consequence and hence, identified as a stat on their cam and profile. v/r Dom
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Everyone is entitled to an opinion, but nearly everything you use to justify an opinion is totally untrue. I read the post you cited and your response, and the response does not address the points of what you cite. You address superfluous aspects, but not the points. If your reply is the attitude of Various Inc, I will also say I will stop paying for premium accounts on this and other VI sites. You are not truthful when you say paying member CAN sent contact info in emails. Totally false. I and many others have run into problem when doing so. First off, there is no mention of "contact" info in the terms of use. The items mentioned in terms of use are mentioned for profile, only. Yet, people get banned for info in a private email, private IM, and in msgs. I checked the terms of use, and nothing in there precludes it. The terms of use, forge a contract with all members (regardless of type of membership), and banning them for arbitrary reason is a violation of federal law - as a denial of service for a contracted service. If VI does not want that information written in an msg or in a chat room or in a private IM, then they should include it in their terms of use. They do not, currently. Standard members come on the site to use cams from with 3rd world countries. They use it to spam and scam. It has nothing to do with what you call contact info. As for cams, this site is behind the times. Banning has become standard. If people want to cam, they are the ones putting themselves out there. Using one of your words, they "objectify" themselves. It isn't the viewer who objectifies them. You really miss the point about cams, though. I cannot mention other sites here, for fear of a ban, but there are many (not owned by V  which have open cams. Sure, people who bash and bully can be banned or kicked, but those sites also look at evidence. This site would do much better with more customer friendly cams, and a working IM and a decent group and pvt msg area to go with the cams. But, instead of listening to reasons people are reluctant to pay for the site, you bash them. That's pathetic.You mention a person who does not pay should not complain. The site would not exist if it were not for standard memberships, aka who don't "pay" cash for premium memberships. They pay through the fact there are adverts. They pay when VI re-uses their info on other VI sites. They pay when VI makes their profile prominent on the home pages of users. It is clear the point being made, which you ignored, is that reasons were provided for why someone stopped being a financial contributor, and reasons why his friends said they would not want to join the site. You should be thanking anyone who offers that free advice to VI, instead of kicking them in the ass. But that aggressive anti-customer stance is the way VI is lately.
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Again, you clearly make a case for VI that nobody should use this site. Also, you offer nothing for why anyone should use the site. First, you are the one who has no clue what you're talking about. It makes sense, since some of the people in customer service have no clue either. Some of them don't even know the data options in Account settings. Over the years, I've made dozens and dozens of suggestions to VI, and some of the suggestions which were adopted are fundamental features of the site today. So, I do know that people get banned in emails and pvt IM msgs, when a phone or email is included. They also get auto banned for using key words for competitor emails in msgs. If people are not supposed to be banned, the system should be fixed so it stops banning them. Without even typing anything, the site bans viewers when the cam performer crashes while on cam. Next - You, VI, seem to think that viewers are objectifying people and you tell me I should go to a pay cam model (aka porn) site. AdultFriendFinder is a pay porn site with performers on cam (aka models). I pay for my use on the site, and have done so for years. I also paid for numerous friends' accounts over the years. You make the case that I should leave. It seems like everyone who points out problems, gives opinions about changes, points out bugs, and the like, is invited to leave. Also, someone does not have to go to pay site for good service, there are many true free cam sites, with chat, that is not full of bugs, and people are not told to leave when they point out problems or ask for changes. Next - A customer is not limited to those who buy or pay. That is utter nonsense in every industry in the world. On AdultFriendFinder, a member customer has rights, equal to all other membership types. A contract is set when a person signs up. The level of service differs among membership types, but not rights. Plus, advertisements on a page are a form of payment. Previously, I listed other ways in which people contribute indirectly. However, the statements you made, bring to light the demeaning way everyone at VI treats it's membership customers. Next - Regarding the hidden rules for chat rooms and blogs, that's just arrogant, pompous and anti-customer. Customer service supervisors can't even find those rules. If a Philadelphia lawyer is needed to determine rules of engagement, management has lost site of the site's purpose to exist. Good luck finding new customers with your degrading attitude toward customers.
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To whom it may concern: I don't personally have the time or inclination to (once again) correct the many misconceptions people are coming out with on this page,it is getting really tedious now. But I can confirm to any members who may be interested that JT is correct in what he states here, and that in general he does know what he is talking about, as like some of us he takes the time and effort to find out the realities from accurate sources. Unlike many people who boldly make statements about their wildly inaccurate suppositions, which are based on little or no real understanding of the site, and naive view of the commercial position of the corporate body.
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I have found no explanation of who you are and how you represent the "Community". Please advise. Thank you.
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2/15/2013 5:36 pm |
"Live From AdultFriendFinder are good places for members give feedback, make suggestions, and offer differing points of view." I don't doubt your sincerity, and sadly it seems about the only thing happening on the several help blogs is users helping users. I get an overwhelming sense that the site owners and admins don't give a damn about what their customers really want. It's not about functionality, it's about trying to keep up with the (already tired) simplistic mobile look. Soon this site will be like the Windows Mobile design, dumbed down for the masses. Want proof? Look at the new email client. Simplistic, doesn't take up much space and is visually simple. I've pretty much decided to cancel/delete my account once I've run out in a few weeks. Really, I should demand a refund of my recent purchase , considering how their service was changed 'after' payment (like buying a double burger, paying, and being given a single and being told "that's our new version of the double") "Take it or leave it", right?
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Well, at least they got one thing right. This blog is no longer titled "AdultFriendFinder is Listening."
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ATTENTION ARYANA--PLEASE DO ALL OF US A FAVOR--NO MORE UPGRADES OR CONTESTS OR NEW FEATURES UNTIL ALL OF THE BUGS ARE FIXED. I still can not access my email. Now my members who viewed me over the past 30 days has disappeared so now I can't flirt, send email, view profiles. And your big issue is another damn contest?? Also, I read the intro posting on the site support team blog for Feb.2013. It would be wise for someone to alert them that they work for us--not the other way around. They need to be much more responsive. We are the customers/clients without whom they would be unemployed. Never ignore those who care for you you will have lost diamonds while you were collecting stones
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Whose blog is this anyway? Aryana's or JonThomas' which one of you gets paid to work for AdultFriendFinder? Never ignore those who care for you you will have lost diamonds while you were collecting stones
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Aryana, I have made certain I am using the latest version of Firefox which is my preferred browser. When I click onto my message center there are no messages to either read or respond to. None. It is a blank list. Yet, when I use Safari, the list of messages are there. I don't understand why this is happening. Surely, I'm not the only person using Firefox. One crazy thought is that the filter has filtered out every message. When the old message center was available messages were there. Never ignore those who care for you you will have lost diamonds while you were collecting stones
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I continue to be prompted to switch to the new homepage. The new homepage looks nice, but it is not fixed. There are more bugs....exterminate the thing. Seriously, fix it and I will switch. I understand that on March 1 you will switch me like it or not, and if on that day it is not fixed, I shall withdraw my Gold membership. I understand AdultFriendFinder will not go under if I stop being Gold, but others will follow suit. Just fix it! Why go live with these features when they have not been tested backward, forward and sideways? It makes me wonder where your techs received their training.
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We are so tired of continuous bugs and problems...what can't the owners work on what they up have instead of whittling away at what does work??? Don't be afraid of living, Fear instead never having lived!
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Ok, as of today we are on the new Main Page. The Member Activity function still does not work. The blue dots roll as if it is loading, but it never loads. I have tried it in several different browsers and even on another pc in my house. Does not work. P.S. Gold membership is worth about 15.95 per month. Not 29.95.
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There is no nice way to put it . . . these new "upgrades" suck; in fact they are more like "downgrades." I like many others am about ready to cancel my gold membership and switch to a competitor. Simple things to fix: 1) Get rid of the stupid Member Activity section all together. I don't care what some putz in Peru is doing or saying. At a minimum give me a way to filter it so I only see local updates. 2) Go back to the old email. 3) Make the cupid settings mean something. 4) and about 100 other items
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